Adverse Weather Update & Policy
ajouter 13th January 2010
Current Status as at 13 January 2010, 7.30pm
We had snow in Bath last night but it is very wet and appears to now be melting. Main roads have been open all day and trains in and out of Bath are running. Buses were running from mid-morning today. As the weather is predicted to be warmer tomorrow we are not anticipating any disruption to either our bread class tomorrow or the classes on Friday and Saturday.
The Bertinet Kitchen
Adverse weather policy
As stated in our Terms and Conditions, we are not able to offer refunds or late notice amendments to classes where customers are unable to reach us due to adverse weather conditions. You may be able to claim on any travel insurance policies you have or took out to cover your trip to us.
You should take your own decisions as to whether it is safe to travel to us in Bath. We do not encourage anyone to take any risks.
In the event that you are unable to reach us you may send someone else in your place. Please telephone us to let us know if this is the case.
We understand that, where adverse weather conditions are concerned, it is not your fault that you are not able to reach us. Please understand that it is also not our fault. We have to go ahead and run our classes where even just one person is able to make it to the kitchen.
If you are unable to attend a class please let us know as soon as you can. As a goodwill gesture we will try and offer customers an alternative class at a later date. This will be entirely at our discretion and may not be for the same class that you were originally booked for or for the same day of the week. It may also be at short notice.
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Programme problem now fixed
ajouter 7th January 2010
13.40 This problem is now fixed. We would be grateful if customers who are still experiencing problems would let us know by telephone to 01225 445531. Thank you
Some customers are currently having a problem viewing our programme online. The problem only affects customers running v.6 of Microsoft Internet Explorer. We are working on resolving the problem at the moment however you may be able to gain access to our site by updating your copy of Explorer to a more recent version or using an alternative browser eg. Safari or Firefox. Please accept our apologies for the inconvenience. In the meantime if you would like details of classes please call us and we will send you information by email or provide it over the telephone.
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Weather update
ajouter 5th January 2010
Some areas of the country are predicted to experience snowfall and other cold weather conditions over the next few days. However, all classes at the kitchen are running as scheduled. Any changes will be posted here.
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