As noted in our Terms & Conditions, to make a change to a class booking we require 28 days notice. Where customers are unable to give us 28 days notice then we will firstly try to pass the place on to someone else. If we are able to do this then the customer is welcome to move to a new date of their choosing. If we are unable do this they can of course send someone else in their place, but if this is not possible then the place is technically lost (just as a theatre ticket would be). However, in order to ensure that customers in this position do not lose out entirely, we offer a Late Availability scheme. Under this scheme, customers are contacted where any places remain on classes at one or two weeks notice and offered a place. There is no guarantee that the courses offered will be the same class or even on the same day of the week, but we try very hard to ensure that we offer everyone on the scheme something they will enjoy and benefit from. You do not have to take the class you are offered. We will continue to offer up to 6 places or over 6 months whichever is the longer.
https://www.thebertinetkitchen.com/wp-content/uploads/2018/06/web.png 0 0 Jo Bertinet https://www.thebertinetkitchen.com/wp-content/uploads/2018/06/web.png Jo Bertinet2021-10-27 11:16:482021-10-27 11:16:48Our Late Availability Scheme