1. Class Bookings & Cancellation Policy
Our class descriptions are only a guide to course content. Amendments may be made at our discretion. If you have any concerns or queries regarding a class please telephone us before booking.
Bookings are made on a first come, first served basis on receipt of full payment. We regret that no refunds will be given. Amendments to bookings may be made up to 28 days prior to the date of the class. If you find you are unable to attend a class less than 28 days before the date of the class you are welcome to send someone else in your place. These rules apply equally to gift voucher bookings.
Where you are unable to attend a class due to adverse weather conditions, illness or other personal circumstances our booking and cancellation policy will still apply however at our sole discretion we will offer alternative dates for a replacement class at short notice (Late Availability Scheme). We cannot guarantee that alternative dates offered will be for the same class or even for the same day of the week. You can read our Adverse Weather Policy here. https://www.thebertinetkitchen.com/news/article/55
In the unfortunate and unlikely event that a class has to be cancelled, we will always try and give you as much notice as we reasonably can. Bookings cancelled or postponed due to the Covid19 pandemic restrictions and booked after 21.03.20 will be offered a choice of an alternative class or a gift voucher but will not be entitled to a refund. Classes booked prior to 21.03.20 or cancelled for any other reason within the control of The Bertinet Kitchen will be offered the choice of an alternative class or a refund. We will not be liable for any other costs or expenses that you may incur. We recommend that all customers seek appropriate travel insurance.
As and when the UK government introduces a system of Covid status certification (based on vaccination, recent negative testing or other immunity due to previous infection), we may ask customers to share their Covid status certification with us in order to facilitate the return to capacity classes (12 people). Any information provided to us will be kept confidential and will not be shared outside the company. Customers who are unable or unwilling to share their Covid status may be asked to defer to a later date.
We do not allow customers to take video footage or film on any of our classes as it interferes with the running of the class. Customers are permitted to take occasional still photographs to record their day but are asked to be sensitive to the privacy and enjoyment of other participants.
2. Orders for Goods, Returns & Refunds
Subject to stock availability, we aim to despatch orders within 3 working days after the order was placed. Working days are Monday to Friday, excluding public holidays. Unless specified all UK orders are sent by Royal Mail First class post. UK options for Recorded delivery and Special Delivery are available. Recorded and Special delivery requires a signature so please ensure there will be someone there to take receipt. Special delivery will ensure delivery on the next day after despatch. Please telephone us for advice if you have any special delivery requirements.
Overseas orders are sent by Airmail. Some orders will require a signature on delivery.
If you are not fully satisfied with your purchases* and wish to request a full or partial refund for items, you can do so by returning the items to us, unopened and unused, within 14 days of receiving your order. We will refund both the cost of the items and the related postage we charged to ship the item to you. Where a number of items were ordered and only one is returned there may be no shipping refund due. We regret we are not able to refund the costs of returning the items to us unless the goods are faulty. We recommend that customers obtain a proof of posting when returning items to us for a refund.
*It is not possible to return, exchange or refund perishable items including fresh yeast.
Please do not hesitate to contact us on 01225 445531 or at [email protected] if you have any queries.